Terms & Conditions

1. Introduction and Acceptance

Welcome to clu99, Bangladesh's most beginner-friendly online casino and sports betting platform. These Terms & Conditions ("Terms") govern your access to and use of the clu99 website, its mobile interface, and all related services (collectively, the "Platform"). By registering an account, accessing any part of the Platform, or placing a bet, you confirm that you have read, understood, and agreed to these Terms in their entirety.

clu99 reserves the right to amend these Terms at any time. Changes will be communicated via a notice on the Platform and will take effect immediately upon publication. Continued use of the Platform following any update constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically for any changes.

2. Eligibility and Account Registration

To use the clu99 Platform, you must meet the following eligibility criteria. Failure to meet any of these conditions may result in account suspension or permanent closure:

• You must be at least 21 years of age. clu99 is strictly for adults aged 21 and above. We operate a zero-tolerance policy toward underage gambling.
• You must be a resident of Bangladesh or a jurisdiction where online gambling is permitted under applicable local law.
• You may hold only one active account on the Platform. Multiple accounts per person are strictly prohibited and will result in forfeiture of all balances.
• All information submitted during registration must be accurate, complete, and up to date. Providing false information is grounds for immediate account closure.
• You must not be listed on any self-exclusion register or otherwise banned from gambling services at the time of registration.

3. Deposits, Withdrawals, and Payment Methods

clu99 supports a range of local and international payment methods tailored to Bangladeshi players. All transactions are processed in Bangladeshi Taka (BDT). The following methods are currently supported:

• Mobile banking: bKash, Nagad, Rocket, and Upay are accepted for both deposits and withdrawals.
• Bank transfers from Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank are supported for eligible accounts.
• Minimum deposit amount is ৳200. Minimum withdrawal amount is ৳500. Withdrawal requests are reviewed within 1–3 business days.
• All withdrawals must pass KYC (Know Your Customer) verification. clu99 may request government-issued identification documents before processing any withdrawal.

clu99 is not responsible for delays caused by third-party payment providers. If you encounter a transaction issue, please contact our support team with your transaction reference number for prompt resolution.

4. Bonuses and Promotional Offers

clu99 offers a variety of bonuses and promotions designed to enhance your gaming experience. All bonus offers are subject to the following general conditions:

• Welcome bonus offers are available to new players only and are applicable on the first qualifying deposit. One bonus per household, device, or IP address applies.
• All bonuses carry a wagering requirement. The specific rollover must be completed before any winnings derived from bonus funds can be withdrawn.
• Free spins issued as part of a promotion are valid for 7 days from the date of issue unless otherwise specified in the promotion details.
• clu99 reserves the right to modify, suspend, or cancel any promotion at any time. Players will be notified of material changes in advance where reasonably practicable.

5. Prohibited Activities

To maintain a fair and secure environment for all players, the following activities are strictly prohibited on the clu99 Platform. Violation of any of these rules may result in account termination and forfeiture of funds:

• Using automated software, bots, AI-assisted betting programs, or any other tools that interfere with the fair operation of games or sports wagering systems.
• Colluding with other players, match-fixing, or any form of coordinated manipulation of game or betting outcomes.
• Opening multiple accounts or allowing another person to operate your account on your behalf, including through shared device access.
• Any activity that constitutes fraud, money laundering, or financial crime under applicable Bangladesh laws. clu99 cooperates with relevant authorities and will report suspicious activity where legally required.

6. Intellectual Property

All content on the clu99 Platform — including but not limited to text, images, logos, game assets, user interface designs, software, and promotional materials — is the exclusive intellectual property of clu99 or its licensed partners. The following restrictions apply to all users:

• You may not reproduce, copy, distribute, or republish any clu99 content without prior written permission.
• You may not attempt to reverse-engineer, decompile, or extract the source code of any software forming part of the Platform.
• Any unauthorized use of clu99 intellectual property will result in legal action under applicable copyright and trademark laws.

The clu99 name, logo, and all associated marks are registered trademarks of the brand. Third-party game titles (such as those from Pragmatic Play, Evolution Gaming, and Spribe) remain the property of their respective creators.

7. Limitation of Liability

To the fullest extent permitted by law, clu99 shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of the Platform, including but not limited to:

• Loss of data, account credentials, or funds resulting from your failure to maintain account security, including choosing weak passwords or sharing login details.
• Service interruptions due to scheduled maintenance, third-party provider outages, or events beyond our reasonable control (force majeure).
• Gambling losses incurred during normal gameplay. All betting activities on clu99 carry inherent financial risk. Please gamble responsibly.
• Any errors, inaccuracies, or omissions in game information, odds, or sporting event results communicated through the Platform.

8. Responsible Gaming and 21+ Policy

clu99 is fully committed to promoting responsible gaming across its entire Platform. We believe gambling should be an enjoyable form of entertainment — never a source of financial hardship. Our responsible gaming framework includes practical tools and direct support pathways for players in Bangladesh.

The clu99 Platform is strictly for adults aged 21 and above (21+). We use age verification procedures during account registration and reserve the right to request identity documents at any point. If you feel that gambling is negatively affecting your life or the lives of those around you, please reach out to our support team immediately. We offer deposit limits, session time limits, and self-exclusion options free of charge.

9. Privacy and Data Protection

Your privacy is important to us. clu99 collects, processes, and stores personal data in accordance with its Privacy Policy. By using the Platform, you consent to the collection and use of your data as described in that document. Key principles include:

• We do not sell your personal data to third parties for marketing purposes.
• We use SSL encryption and secure server infrastructure to safeguard your account and transaction data at all times.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team. See our Privacy Policy for full details.

10. Account Suspension and Termination

clu99 reserves the right to suspend, restrict, or permanently close any player account — with or without prior notice — in the event of: a breach of these Terms, suspected fraud or collusion, failure to complete KYC verification within the required period, or any activity deemed harmful to the integrity of the Platform or other players.

If you wish to close your account voluntarily, please contact our support team. Any remaining real-money balance (excluding pending bonus funds) will be refunded after satisfactory KYC completion. Funds from accounts closed due to Terms violations may be forfeited at clu99's sole discretion.

11. Governing Law and Disputes

These Terms are governed by the laws of Bangladesh, to the extent applicable. In the event of any dispute between you and clu99 arising from your use of the Platform, you agree to first attempt to resolve the matter informally by contacting our support team. Should an informal resolution not be achievable, disputes will be submitted to binding arbitration in accordance with applicable law.

• clu99's decisions regarding account suspensions, game outcomes, and bonus eligibilityare final subject to the dispute resolution process outlined above.
• You waive any right to participate in a class action lawsuit or class-wide arbitration against clu99.
• clu99 reserves the right to seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

12. Contact and Support

If you have any questions about these Terms & Conditions, need help with your account, or wish to exercise any of your rights described above, please contact our support team. Our team is available 24/7 and operates in Bangladesh Standard Time (BST, UTC+6). We aim to respond to all enquiries within 24 hours.

You can reach us by email at [email protected]. Please do not share your account password or full payment details in any support communication. Our team will never ask for your password.