Privacy Policy

Last Updated: January 2026

At clu99, your privacy is not a checkbox — it is a core part of how we run our platform. This Privacy Policy explains in plain language what personal data we collect from players in Bangladesh, why we collect it, how we use and store it, and what rights you have over your own information.

By registering an account and using the clu99 platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately and contact our support team. This policy applies to all users aged 21 and above who access our services from Bangladesh or any other jurisdiction.

---

1. Information We Collect

When you use clu99, we collect several categories of information to provide you with a safe, personalized, and functional gaming experience. The types of data we gather include the following:

• Registration details: full name, date of birth, email address, phone number, and country of residence.
• Identity verification documents: national ID card, passport, or driving license (required for KYC compliance).
• Payment information: transaction IDs, bKash/Nagad mobile wallet numbers, and deposit or withdrawal history. We do not store full card numbers on our servers.
• Device and technical data: IP address, browser type, operating system, device identifiers, and session logs used to detect fraud and maintain security.
• Behavioral data: game history, betting patterns, session durations, and bonus usage — collected to improve our services and detect problem gambling behavior.

2. How We Use Your Information

The data we collect is used strictly for the following purposes, and nothing else. We do not use your data for activities that fall outside the scope of providing, securing, and improving our platform:

• Account creation and management: verifying your identity, setting up your player account, and maintaining account security.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment partners in Bangladesh.
• Customer support: responding to your queries, resolving disputes, and providing assistance through our support channels.
• Promotional communications: sending you relevant bonus offers and platform updates — only if you have opted in. You can unsubscribe at any time.

3. How We Share Your Data

clu99 does not sell or rent your personal data to any third party. However, to deliver our services we work with carefully selected partners and may share limited data with them under strict confidentiality agreements:

Payment Partners

To process deposits and withdrawals, we share transaction-related data with payment processors such as bKash, Nagad, and Rocket. These providers operate under their own privacy frameworks and are bound by Bangladeshi financial regulations.

Technical Service Providers

We work with technology partners for hosting, analytics, fraud prevention, and customer support infrastructure. These vendors only access the minimum data required to perform their contracted services and are prohibited from using it for any other purpose.

Legal Obligations

In certain circumstances, we may be legally required to disclose your information to regulatory bodies, law enforcement, or government authorities in Bangladesh. We will always act within the bounds of applicable law when processing such requests, and we will notify you where legally permissible.

4. Cookies and Tracking Technologies

clu99 uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small text files placed on your device that help us recognize you across sessions. Here is how we categorize them:

• Essential cookies: required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled.
• Analytics cookies: help us understand how users interact with clu99 so we can identify issues and improve navigation, game discovery, and deposit flows.
• Preference cookies: remember your language setting, last visited game category, and other personalization choices so you do not have to re-enter them each visit.
• You can manage or delete cookies through your browser settings at any time. Disabling essential cookies may impair platform functionality.

5. Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations in Bangladesh. Our general retention principles are:

• Active account data is retained for the lifetime of your account plus up to 5 years after closure, to comply with anti-money laundering and financial record-keeping obligations.
• Transaction records are retained for a minimum of 7 years in accordance with standard financial compliance practices.
• Marketing preference data is deleted promptly once you opt out or request removal.

6. Data Security Measures

clu99 takes the security of your personal data seriously. We employ a layered security approach that includes 256-bit SSL/TLS encryption for all data transmitted through the platform, secure data centers with restricted physical and digital access, regular vulnerability assessments and penetration testing by independent security professionals, two-factor authentication (2FA) available on player accounts for additional login protection, and automated fraud detection systems that continuously monitor for suspicious activity. While no digital platform can guarantee absolute security, we follow recognized best practices to minimize risk and protect our players. In the event of a data breach that may affect your rights, we will notify affected users promptly and take immediate corrective action.

7. Your Rights and Choices

As a clu99 user, you have meaningful rights over your personal data. You may exercise any of the following at any time by contacting our support team at [email protected]:

• Right of access: request a copy of all personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete data on your account.
• Right to erasure: request deletion of your personal data, subject to any legal retention obligations that override this right.
• Right to withdraw consent: where our processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time with immediate effect.

8. Children and Minors

clu99 is strictly a platform for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend that account, delete all associated data, and report the incident through the appropriate channels. If you believe a minor is using our platform, please notify us at [email protected] without delay.

9. International Data Transfers

clu99 primarily serves players in Bangladesh, and we store and process data in data centers that maintain high security standards. Where data is transferred to or processed in a country outside Bangladesh, we take appropriate contractual and technical safeguards to ensure your data receives a level of protection consistent with this Privacy Policy. We do not transfer your data to any jurisdiction that lacks adequate data protection frameworks without implementing supplementary protective measures.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date displayed at the top of this page.
• Send a notification to your registered email address summarizing the key changes.
• Display a notice on the platform for a minimum of 14 days following the update so all active players are made aware.

11. Third-Party Links and Services

The clu99 platform does not contain links to external third-party websites. All game content is provided through our integrated partner studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and these partners are bound by strict data protection and fair play standards. clu99 is not responsible for the privacy practices of any third-party game studio's own infrastructure; however, we only partner with providers who uphold internationally recognized data protection principles.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way clu99 handles your personal data, please contact our dedicated privacy support team by emailing [email protected]. We aim to respond to all privacy-related enquiries within 3 business days. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available 24 hours a day, 7 days a week.

---