Responsible Gaming at clu99

Our Commitment to Safe Play

At clu99, we believe that gambling is a form of entertainment — not a way to make money or escape from everyday problems. We are fully committed to providing a safe, fair, and transparent platform for all our players across Bangladesh, from Dhaka to Chittagong, Sylhet to Khulna.

Responsible gaming is not just a policy at clu99 — it is a core part of how we operate every day. We provide tools, resources, and human support to help you make informed decisions about your gaming activity. Whether you prefer cricket betting, slots, or live casino games, we encourage you to always set limits and play within your means.

Recognizing a Gambling Problem

Gambling should always be fun. If you notice any of the following signs in yourself or someone close to you, it may be time to take a step back and seek support:

• Spending more time or money on gambling than you originally planned
• Feeling anxious, irritable, or restless when you are not gambling
• Chasing losses — placing bigger bets to try to win back money you have already lost
• Hiding your gambling activity from family or friends in Dhaka, Rajshahi, or elsewhere
• Borrowing money or selling possessions to fund gambling
• Gambling interfering with work, studies, family responsibilities, or health

Recognizing these signs early is the most important step. clu99 will never judge you for reaching out — we are here to help, not to lecture.

How to Stay in Control

Whether you are a new player in Mymensingh or a long-time member in Cox's Bazar, these practical habits help keep gambling enjoyable and safe:

• Set a strict budget before you start and never play with money you cannot afford to lose
• Use clu99's built-in deposit limits to cap your spending automatically each day or week
• Take regular breaks — enable session reminders so you know when you have been playing for an hour or more
• Never gamble when you are stressed, upset, tired, or under the influence of alcohol
• Treat gambling as entertainment, just like watching the BPL or IPL — an occasional activity with a fixed entertainment budget

Remember: clu99 is designed so that every player — whether they prefer cricket, slots, or roulette — walks away having had a good experience, win or lose.

Tools We Provide

clu99 gives every registered player access to a suite of responsible gaming tools directly within their account dashboard. These tools are free, always available, and take effect immediately when you need them most.

Deposit limits let you decide the maximum amount you can fund your account within a given period. If you want to increase a limit, a mandatory 7-day review period applies before the higher limit becomes active — this protects you from impulse decisions during a losing streak.

Time-out is ideal when you need a short, defined break from gambling. Choose 24 hours, 7 days, or 30 days. All promotions are paused and your account becomes non-accessible for the selected period. This is different from self-exclusion, which is a longer-term commitment.

Self-exclusion is our most powerful responsible gaming measure. Once you opt in, clu99 will block your access for the full duration you choose. We will also ensure that our marketing and re-engagement systems remove you from all lists immediately. If you choose permanent self-exclusion, we will not accept a reinstatement request from you for a minimum of five years.

Protecting Young People

clu99 takes underage gambling seriously. Our platform is strictly for adults aged 21 and above. We enforce this through a mandatory KYC (Know Your Customer) verification process that requires players to submit a government-issued ID — such as a National Identity Card, passport, or driving licence issued in Bangladesh — before they can make a deposit or place a bet.

If you share a device with younger family members in your household in Barisal, Rangpur, Sylhet, or anywhere else in Bangladesh, we strongly recommend using parental control software and keeping your clu99 login credentials strictly private. Never share your username, password, or bKash/Nagad PIN with anyone.

Frequently Asked Questions

How do I set a deposit limit on my clu99 account?

After logging in, go to your account settings and select the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit limit in BDT. The limit takes effect immediately, and you can only lower it straight away — increases require a 7-day cooling-off period to take effect.

What happens when I request a self-exclusion?

When you request self-exclusion, your clu99 account is suspended for the chosen duration — 30 days, 3 months, 6 months, 1 year, or permanently. During this period you will not be able to log in, and we will stop sending you any promotional or marketing communications. Permanent self-exclusion cannot be reversed.

Is there a minimum age to play on clu99?

Yes. clu99 is strictly for players who are 21 years of age or older. We require age verification documents during the KYC process, and any account found to belong to a player under 21 will be immediately closed and any funds returned.

Where can I get help if gambling is becoming a problem?

Contact our support team directly at [email protected]. Our trained advisors can walk you through self-exclusion, deposit limits, or time-out options. We also encourage you to speak with a trusted friend, family member, or a mental health professional if you feel that your gambling has become unmanageable.